Return & Refund Policy

Thanks for shopping at our site. If you are not entirely satisfied with your purchase, we're here to help.

Questions about this “Return & Refund Policy” should be sent to us using either the contact form on our website or by emailing us at sales@intellistemwriter.com.

To request a refund, contact us using the information above and request a return authorization code. Proof of purchase is required on all returns.

Physical Products

  • Unopened items may be returned within 60 calendar days of purchase.
  • Opened items may be returned within 30 days calendar of purchase. However, open items are subject to a 15% restocking fee which will be deducted from the purchase price.
  • You will be responsible for paying the return shipping costs.
  • Shipping costs are non­refundable.

Online Services

The following products or services may be refunded if canceled within the first thirty (30) days from the date you ordered the service:

  • Annual subscriptions to the Intellistem Writer online service.
  • Setup or onboarding fees are not refundable.

Method of Refund

Refunds will be issued using the same payment method by which the original order was processed. If the original payment method is no longer available, ECKO Innovative Education Solutions will request the information from you necessary to issue the refund.